Pantea Rafati MACP, RP (Q), EMDR
Registered Psychotherapist (Qualifying)
EMDR Therapy Specialist
Emotionally Focused Therapy (EFT) Specialist
Protecting the privacy and confidentiality of client personal information is important to us. Pantea Rafati / Rafati Counselling Services (herein referred to as “We” and “Our”), maintains a commitment to privacy in the handling of personal information provided by and about individuals and families. The terms of this Notice of Privacy Practices apply to Pantea Rafati / Rafati Counselling Services, and its current or future affiliates, employees, and representatives. Please note that for the purposes of psychotherapy treatment, information below may relate to the personal health information of the participating individual or as couples in Psychotherapy services, including in-person and virtually.
What is Personal Health Information?
Personal health information means identifying information about an individual relating to their physical or mental health (including medical history), the providing of health care to the individual, payments or eligibility for health care, organ and tissue donation and health number.
Why We Collect Information
We ask you for information to establish a relationship and serve your needs. We obtain most of our information about you directly from you, and we may also gather information from other health practitioners whom you have seen and authorized to disclose to us. You are entitled to know how we use your information. We will limit the information we collect to what we need for the purposes of providing services, and we will use it only for those purposes. We will obtain your consent if we wish to use your information.
Consent and Confidentiality
You have the right to determine how your personal health information is used and disclosed. For most health care purposes, your consent is implied as a result of your consent to treatment, however, in all circumstances express consent must be written. Your written Consent to services or to disclosure of PHI (personal health information) will be documented in the identified client’s file. Clients who have withdrawn consent to disclose PHI must sign and date their written request. It is understood that the consent directive applies only to the PHI which the patient has already provided, and not to PHI which the patient might provide in the future.
Exceptions to Confidentiality
PHIPA permits certain collections, uses, and disclosures of the PHI without your consent. We are permitted and/or required by law to make disclosures of your protected health information without your consent or authorization for the following: Any purpose required by law;
- Public health activities such as disease, injury, or death, or in connection with public health investigations; If we suspect child abuse, neglect, or domestic violence; To a government oversight agency or governing body conducting audits, investigations, civil or criminal proceedings; Court or administrative ordered subpoena or discovery request; Suspected elder abuse or neglect, or suspected abuse or neglect of a dependent adult; To coroners and/or funeral directors consistent with law; and
- To certain programs such as Veteran’s Affairs Canada or Victim’s Services, if you are receiving psychotherapy services funded by them.
We collect information by fair and lawful means and collect only that information which may be necessary for purposes related to the provision of your care.
Limiting Use, Disclosure and Retention
We endeavour to ensure that all decisions involving your personal information are based upon accurate and timely information. While we will do our best to base our decisions on accurate information, we rely on you to disclose all material information and to inform us of any relevant changes.
Protecting Your Information
If you have any additional questions or concerns about privacy, we invite you to contact us and we will address your concerns to the best of our ability.
Breach of Privacy
We will notify you in the event a breach occurs involving or potentially involving your unsecured health information.
Questions and Complaints:
If you have any questions about our privacy practices and procedures, we encourage you to contact us.